MISSION

To help educate & enlighten the auto enthusiast to the virtues of DIY Honda ECU tuning by providing extremely affordable parts and services to anyone who wishes to learn and become a part of this community. To give back to the community leaders that have developed the free editors and tools that make it cheap and easy for us to modify our passion from the profits that I make. To get this message out to as many people as possible with help from those that have learned from me.

MANY THANKS GO TO:

Dave Blundell (AKA Blundar) - Creator of PGMFI.org and master coder
Calvin Baank - Creator of eCtune
J. Davis - Super Tooner Extraordinaire
Jason Parker (AKA TurboEF9) - Creator of TurboEDIT
Nick M. (AKA Synoptic) - Creator of ECU Control
Blake (AKA Uberteg) - Creator of Uberdata
John Cui - Creator of Crome Engine Management
All of the others leaders, elders and users at PGMFI.org, HomeMadeTurbo.com and G2IC.com
...and most of all my Customers, who make this happen!

Hours of Operation: Monday - Friday, 9am - 5pm (EST)
Please call first if you intend to stop in to our shop, we are not a normal retail operation so advanced notice is apprecitated and may save you a trip if we do not have something in stock that you need.

Phone lines are generally open from 10am - 5pm (EST) and are manned as much as possible. As of late, it has been increasingly hard to return every single phone call. If you have tech support questions, check our TECH CENTER first and then please use EMAIL only! Phone tech support can be setup by special appointment if necessary.

Please use the phone lines for commercial phone orders and sales inquiries only. As much as we would like to answer every question you might have over the phone, this is a very inefficient way to educate our customers and process orders. Email is the best solution if you need support or have just general questions about DIY Honda Tuning.

Phone: (973).846.7872
Fax: (973).846.0163
Email: chrisharris@xenocron.com

SHIPPING POLICIES AND DISCLAIMER:

We prefer to use USPS and UPS to ship all orders but special arrangements can be made. I try my hardest to keep shipping costs down in order to pass that on to the customer. That means insurance is not added into the price of any USPS shipment unless it is requested. UPS shipments get the default maximum of $100 automatically. This includes shipments within the US and outside to international clients. You must request shipping insurance or signature required within the order details or by email with a copy of your order. Insurance rates are listed on USPS's website and you can calculate them yourself. You can add insurance by adding to you cart from our PRODUCTS section or by clicking on the link above.

We prefer to ship ALL, international orders via Express or Priority Mail. We discontinued the use of Air Mail as it offers no tracking whatsoever. Insurance for international orders will be included up to $60.00 on Priority Mail and $100.00 on Express Mail orders. Please be aware, that we can not insure a package for more than its declared customs value. Please do not ask us to value a package for a lower dollar amount but assume we will insure it for the FULL value you paid if insurance was added to your order. We will work with ALL customers who have shipping issues, working with both you and the carrier of the shipment. Ultimately the responsibility of the package will lie on you however. Please understand we will do everything we can to help, but once the package leaves our hands, we accept no responsibility for what happens to the package on its way to you. Furthermore, any packages that are tracked and show as DELIVERED in the system will assume to have been delivered. If you have a discrepency with this information, you MUST take it up with the carrier yourself and you must do it IMMEDIATELY. If you wish to have ADULT SIGNATURE Confirmed options added to your order, please let us know before ordering!

Your address must be CONFIRMED through our processor, if you do not have a confirmed Paypal account or do not confirm your shipping/billing address, we reserve the right to hold your order for as long as possible to confirm the address details and to make sure that the order is not fradulent in any way possible. All confirmed orders will be processed and shipped ahead of any unconfirmed orders.

If there are any questions about these policies, please contact me before ordering. USPS has had a VERY good track record of delivering all uninsured and non-trackable packages for me in the last 2 years. I will continue to do whatever is in my power to keep the interests of my customers a top priority and am willing to work with anyone who agrees to these terms to the best of my abilities.

RETURN POLICIES: All products purchased may be returned within 30 days of your order date with a copy of your order receipt. Products must be unused and in their original packaging. There will be a 20% restocking fee and any shipping monies will NOT be refunded. Due to the nature of electrical components, nothing electrical opened or used can be returned, exceptions may be made on a case by case basis but no gaurantees will be made. Services rendered are non-returnable or refundable. This includes ECU chipping, basemaps or any other non-tangible goods. You must get an authorization to return any items before sending them back.

PRODUCT WARRANTY: All NEW products are warranted against manufacturers defects for 30 days from purchase (except for some DIY electrical items). Other warranties may be longer directly from the manufacturers, please inquire if you come across this situation directly to the manufacturer. Any remanufactured items (IE, chipped ECUs) are warrantied for 30 days on the remanufactured pieces only.

Specifically for ECUs, these are USED items and ALL are tested and working prior to shipping. Due to the nature of wiring, swaps, etc...I cannot be held responsible for anything that might cause electrical short circuits that could damage the ECU or the chip inside. I will make EVERY possible attempt to help my customers troubleshoot any issues that might arise.

Conversion wiring harnesses are warrantied for life. If there ever is a problem, return it with a copy of your order, you pay shipping one-way.