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MISSION
To help educate & enlighten the auto enthusiast to the virtues of DIY Honda ECU
tuning by providing extremely affordable parts and services to anyone who wishes
to learn and become a part of this community. To give back to the community
leaders that have developed the free editors and tools that make it cheap and
easy for us to modify our passion from the profits that I make. To get this
message out to as many people as possible with help from those that have learned
from me.
MANY THANKS GO TO:
Dave Blundell (AKA Blundar) - Creator of PGMFI.org and master coder
Calvin Baank - Creator of eCtune
J. Davis - Super Tooner Extraordinaire
Jason Parker (AKA TurboEF9) - Creator of TurboEDIT
Nick M. (AKA Synoptic) - Creator of ECU Control
Blake (AKA Uberteg) - Creator of Uberdata
John Cui - Creator of Crome Engine Management
Tom Sewell - Sewell Racing
Mike Belben - Cam Fixture Guru and Technical Genius
Craig Moates - Moates.net
Mark Mansur - Creator of TunerPRO
All of the others leaders, elders and users at PGMFI.org, HomeMadeTurbo.com and G2IC.com
...and most of all my Customers, who make this happen!
CONTACT/SHIP-TO INFO:
UPS/FEDEX/DHL
Xenocron Tuning Solutions
301 Route 17 S, Unit #1
Hillburn, NY 10931
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USPS (Postal Service)
XENOCRON Tuning Solutions, INC.
PO Box 11
Hillburn, NY 10931
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Driving Directions to Our Shop (Click Me Link)
Hours of Operation: Monday - Friday, 9am - 5pm (EST)
Please call first if you intend to stop in to our shop, we are not a normal
retail operation so advanced notice is apprecitated and may save you a trip
if we do not have something in stock that you need.
Phone lines are generally open from 10am - 5pm (EST) and are manned as much
as possible. As of late, it has been increasingly hard to return every single
phone call. If you have tech support questions, check our
TECH CENTER first and
then please use EMAIL only!
Phone tech support can be setup by special appointment if necessary.
Please use the phone lines for commercial phone orders and sales inquiries only.
As much as we would like to answer every question you might have over the
phone, this is a very inefficient way to educate our customers and process orders.
Email is the best solution if you need support or have just general questions
about DIY Honda Tuning.
Phone: (973).846.7872
Fax: (973).846.0163
Email: chrisharris@xenocron.com
Purchase Gift Certificates
Click on the Gift Certificate Link to purchase gift certificates to this site from Paypal
SHIPPING POLICIES, INSURANCE AND DISCLAIMER:
Updated 9/26/08
Our preferred method of shipping is using USPS (United States
Postal Service) or UPS (United Parcel Service) to ship all orders, but special arrangements may
be able to be made in certain circumstances. I try my hardest to keep shipping
costs down in order to pass that on to the customer. That means insurance
is not added into the price of any USPS shipment unless it is requested.
We have recently added the ability to directly choose USPS Shipping Insurance when
checking out. If you fail to add insurance to your order, there will be no included
insurance unless selecting EXPRESS MAIL which comes with $100 of insurance automatically.
UPS shipments get the default maximum of $100 automatically. This includes shipments
within the US and outside to international clients. To add Signature Required Service, add
shipping insurance / signature required
and specify within the order details (COMMENTS) by adding the $2.50 fee with you order.
You can add insurance for UPS Packages over $100 in value by adding to you cart from our
PRODUCTS section or by clicking on the link above.
We prefer to ship ALL, international orders via Express or Priority
Mail. We discontinued the use of Air Mail as it offers no tracking whatsoever
and customers were not willing to take this risk.
Insurance for international orders will be included up to $60.00 on
Priority Mail and $100.00 on Express Mail orders. Please be aware, that we
can not insure a package for more than its declared customs value. Please do not
ask us to value a package for a lower dollar amount but assume we will insure it
for the FULL value you paid if insurance was added to your order. If you add insurance
to your order, the value on the customs form will be for the FULL VALUE of the items
you are ordering.
We will work with ALL customers who have shipping issues, working with both you
and the carrier of the shipment if it is within our power. Please be reasonable
and understanding...we refuse to work irrational people in these situations.
Ultimately the responsibility of the package will lie on you however and the
carrier you ask us to ship with. Please understand we will do everything we can to help,
but once the package leaves our hands, we accept no responsibility for what
happens to the package on its way to you. Furthermore, any packages that are
tracked and show as DELIVERED in the system will assume to have been delivered.
If you have a discrepency with this information, you MUST take it up with the
carrier yourself and you must do it IMMEDIATELY.
If you wish to have ADULT SIGNATURE Confirmed options added to your order,
please let us know before ordering!
Your address must be CONFIRMED through our processor, if you do not have a
confirmed Paypal account or do not confirm your shipping/billing address,
we reserve the right to hold your order for as long as possible to confirm the
address details and to make sure that the order is not fradulent in any way
possible. All confirmed orders will be processed and shipped ahead of any
unconfirmed orders.
If there are any questions about these policies, please contact me before
ordering. USPS has had a VERY good track record of delivering all uninsured
and non-trackable packages for me in the last 2 years. I will continue to do
whatever is in my power to keep the interests of my customers a top priority
and am willing to work with anyone who agrees to these terms to the best of
my abilities.
RETURN/CANCELLATION POLICIES:
All products purchased may be returned within 30 days
of your order date with a copy of your order receipt. Products must be unused
and in their original packaging. There will be a 20% restocking fee and any
shipping monies will NOT be refunded. Due to the nature of electrical components,
nothing electrical opened or used can be returned, exceptions may be made on a case by case basis
but no gaurantees will be made. Services rendered are non-returnable or
refundable. This includes ECU chipping, basemaps or any other non-tangible
goods. We reserve the right to refuse to accept returns for any reason including,
I changed my mind, I found a better price somewhere else, you didn't ship it to
me quick enough so I bought another one from someone else, etc
You must get an authorization to return any items before sending them back.
If you place your order and ask for it to be cancelled and refunded before any
items ship, there will be a $10.00 administrative fee.
PRODUCT WARRANTY:
All NEW products are warranted against manufacturers defects for 30 days from
purchase (except for some DIY electrical items). Other warranties may be longer
directly from the manufacturers, please inquire if you come across this
situation directly to the manufacturer. Any remanufactured items (IE, chipped ECUs)
are warrantied for 30 days on the remanufactured pieces only. If you have
questions about a warranty, please ask BEFORE ordering
Specifically for ECUs, these are USED items and ALL are tested and working
prior to shipping. Due to the nature of wiring, swaps, etc...I cannot be held
responsible for anything that might cause electrical short circuits that could
damage the ECU or the chip inside. I will make EVERY possible attempt to help
my customers troubleshoot any issues that might arise.
Conversion wiring harnesses are warrantied for life. If there ever is a
problem, return it with a copy of your order, you pay shipping one-way.
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